Last Updated: September 1, 2025
The information presented on this page is organized into the following four parts:
This section outlines our company's terms and conditions
Welcome to Samatvalife, an e-commerce platform operated by Samatvalife Yoga and Wellness LLP.
This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 that require publishing the Rules and Regulations, Privacy Policy and Terms and Conditions for access or usage of Platform through Samatvalife Mobile Application (hereinafter referred to as "Mobile Application") and Website - [www.samatvalife.com] (hereinafter referred to as "Website") and our related Website, Application, Services, and content (together with the Mobile Application and Website, collectively referred to as "Services").
This document outlines the Terms and Conditions that form a legally binding agreement between you (referred to as "you," "user," or "client") and Samatvalife Yoga and Wellness LLP regarding your access to and use of the Samatvalife Website, Mobile Application, and any related media, channels, or platforms (collectively referred to as the "Website and Mobile Application").
Samatvalife Yoga and Wellness LLP may operate through its subsidiaries, affiliates, or other entities worldwide ("Subsidiaries and Affiliates"), either currently existing or established in the future, to provide services on its behalf. Additionally, Samatvalife Yoga and Wellness LLP may engage in partnerships or collaborations with other legal entities globally ("Partners / Collaborators"). By accessing the Website or Mobile Application, you acknowledge and agree that these Subsidiaries, Affiliates, and Partners / Collaborators may deliver services to you under the terms of this Agreement.
Your use of the Website and / or Mobile Application confirms that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree to any or all of these Terms and Conditions, you are strictly prohibited from using the Website and Mobile Application and must stop using them immediately.
Additional terms or documents that may be posted on the Website or Mobile Application from time to time are hereby incorporated by reference. We reserve the right to modify these Terms and Conditions at our sole discretion, at any time and for any reason. Any changes will be indicated by updating the "Last Updated" date of these Terms and Conditions, and you agree to waive any right to receive specific notification of such changes. It is your responsibility to review these Terms and Conditions periodically to stay updated. Your continued use of the Website, Mobile Application, or Services after the revised Terms and Conditions become effective signifies your acknowledgment and acceptance of those changes.
The content available on the Website or Mobile Application is not meant to be shared with or used by individuals or entities in any region or country where doing so would violate legal or regulatory requirements or impose registration obligations on us within that jurisdiction. If you access the Website or Mobile Application from outside permitted locations, you do so at your own risk and are solely responsible for ensuring compliance with any applicable local laws.
To register on the mobile application / platform, you must be at least 18 years old. If you are under 18 ("Minor"), you may only use our Services with the supervision and consent of a parent or legal guardian. Individuals below this age limit are not permitted to use our Services, submit Personal Data, or share any information such as name, address, phone number, or email with Samatvalife Yoga and Wellness LLP.
If a minor wishes to access our Products or Services, it must be done under the guidance and agreement of their parent or legal guardian, who accepts these Terms on their behalf. By allowing a minor to use the Website, Mobile Application, or Services, it is assumed that the parent or legal guardian has granted permission. Samatvalife Yoga and Wellness LLP is not liable for any misuse or consequences arising from unauthorized access by minors or false information provided during registration.
By using our Services, you confirm that the information you provide is accurate and complete. For minors, this includes confirmation that their parent or guardian has given consent. If it is discovered that you are under 18 and using the Services without proper consent or that the information provided is false, we reserve the right to terminate your account or restrict access to our Services. You agree that it is solely your responsibility to ensure you meet the eligibility criteria, and the Company is not obligated to verify your compliance. Minors must obtain permission from their parents or guardians before sharing any personal or family information on the Website or Mobile Application.
Our Website or Mobile Application allow you to purchase various services from us. An illustrative list of such services is listed below. We reserve the right to amend, discontinue, withdraw, or cease our service offerings at any time.
a) Yoga:
A session / subscription based offering which allows users to access the existing media and content relating to Yoga, and book real-time private / group classes / workshops / any other sessions relating to Yoga practice:
We provide services for both – the individuals who want to adapt and pursue a healthy lifestyle through yoga practices and also people, who are having any health related condition and would like to improve their overall well-being thus leading to a better quality of life.
By participating in the yoga services provided by Samatvalife Yoga and Wellness LLP, including using any associated services or equipment, and paying any applicable fees, you agree to release, waive, and forever discharge Samatvalife Yoga and Wellness LLP, along with its coaches, instructors, and employees, from any liability, responsibility, or costs arising from injuries, damages, or any other issues related to your participation. This includes any physical, metabolic, or other health conditions connected to your involvement in these activities.
You acknowledge that yoga practices, including strength and flexibility exercises and the use of equipment, may involve risks, including property loss, serious injury, or even death. By choosing to participate, you fully understand these risks and voluntarily accept them. You also confirm that you are at least 18 years old and legally competent to enter into any contract.
If you have any medical conditions or health concerns, you agree to disclose this information to Samatvalife Yoga and Wellness LLP and provide relevant documentation before starting any physical activities or programs offered under their services. You recognize that Samatvalife Yoga and Wellness LLP has advised you to seek approval from a physician before participating in exercise programs or using any equipment. Additionally, they recommend regular health check-ups and consultations with your physician regarding your ability to engage in physical activities.
By participating, you confirm that you have either obtained medical approval or chosen to participate without it, accepting full responsibility for your involvement in these activities and the use of any equipment.
SAMATVALIFE YOGA AND WELLNESS LLP DOES NOT OFFER MEDICAL SERVICES OR ADVICE.
The yoga services provided by our coaches, as well as any information available through the Website or Mobile Application, are not intended to serve as medical advice or professional opinions. These services should not be interpreted as such, nor do they establish a doctor-patient relationship.
The services are not designed for medical emergencies. If you are experiencing a medical emergency, you should contact your doctor immediately.
Using these services does not create a doctor-patient relationship between you and any member of Samatvalife Yoga and Wellness LLP, including its coaches, or with any other users of Samatvalife Yoga and Wellness services.
You are fully responsible for managing your physical, mental, and emotional well-being, as well as the decisions, actions, and outcomes that arise from using our Services or interacting with your Coach / Instructor. Therefore, you agree that the Coach / Instructor is not liable for any action or inaction on their part, or for any direct or indirect outcomes resulting from their services.
You acknowledge that the yoga services provided are not a form of therapy, nor do they replace therapy where it may be needed. These services are not intended to diagnose, prevent, treat, or cure any mental health condition or medical disorder.
It is understood that yoga coaching is not a means of diagnosing or treating mental disorders as outlined by the Indian Psychiatric Society Association. It is not a substitute for counselling, psychotherapy, psychoanalysis, substance abuse treatment, or any other professional advice provided by qualified medical or legal experts. You are solely responsible for seeking professional guidance when necessary. If you are currently receiving care from a mental health professional, it is recommended that you inform them about your participation in coaching or yoga programs.
To make the most of the coaching process, you agree to maintain open communication, provide honest feedback, and actively engage with the program by dedicating the required time and energy.
You are solely responsible for managing your physical, mental, and emotional well-being, as well as the decisions, actions, and outcomes that arise from using our Services or interacting with your Coach / Instructor. Accordingly, you agree that the Coach / Instructor is not liable for any actions or inactions on their part, or for any direct or indirect consequences resulting from the services provided.
You understand that the yoga services offered are not a substitute for medical treatment, diagnosis, or therapy. These services are not intended to prevent, treat, cure, or manage any medical condition.
It is acknowledged that yoga coaching does not involve diagnosing or treating medical conditions and is not a replacement for care provided by licensed healthcare professionals, including doctors, therapists, or specialists. It is your responsibility to seek professional medical advice when necessary. If you are under the care of a healthcare provider for any medical condition, it is recommended that you inform them about your participation in yoga programs or coaching.
To optimize the benefits of the coaching or yoga services, you agree to communicate openly, provide honest feedback, and commit the necessary time and energy to fully engage in the program.
Unless stated otherwise, the Website / Mobile Application is our exclusive property, and all content, source code, databases, functionality, software, designs, audio, video, text, images, photographs, graphics, illustrations, feedback, ideas, notes, articles, and other materials (collectively referred to as "Content"), as well as trademarks, service marks, and logos (referred to as "Marks"), are either owned or controlled by us or licensed to us. These are protected by copyright, trademark laws, and other intellectual property rights, including those under Indian law, international conventions, and foreign jurisdictions. The Content and Marks are made available on the Website / Mobile Application "AS IS" for your personal and informational use only.
Unless explicitly stated in these Terms and Conditions, you may not modify, copy, reproduce, distribute, display, or create derivative works from the Website / Mobile Application or any of the Content or Marks for commercial purposes, in whole or in part, without our prior written permission.
If you are eligible to use the Website / Mobile Application, we grant you a limited license to access and use it, and to download or print portions of the Content for personal, non-commercial use only. We retain all rights to the Website / Mobile Application, Content, and Marks that are not specifically granted to you.
Our commercial partners, suppliers, advertisers, sponsors, and other third parties may also hold proprietary rights in certain Content available through our services. You may not alter, distribute, display, sell, or create derivative works from any of this Content, in whole or in part. Downloading Content to your device does not transfer ownership of that Content to you. Any modification or use of the Content for other purposes, including printed materials or use in other applications or computer environments, is strictly prohibited unless you have received our prior written consent.
If any information you provide is found to be false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and deny you access to the Website / Mobile Application, either temporarily or permanently.
You may need to create an account to use the Website / Mobile Application. You are responsible for keeping your password secure and for all activity that occurs under your account. We reserve the right to remove, reclaim, or modify any username you choose if we believe, at our sole discretion, that it is inappropriate, offensive, or objectionable in any way.
Group Classes:
The fee for the class will not be carried over in case any of the session is missed as a part of the group session subscription. The group classes cannot be rescheduled either by the user or the yoga coach.
Private / Individual Sessions:
I agree to provide at least 24 hour's notice for the session appointment cancellation / carry-over. The reschedule policy is applicable as below:
The fee for our sessions varies with each and dependent upon the type of session (whether it's a Group Yoga Session – Holistic Yoga or Yoga Therapy, Private Yoga Session – Holistic Yoga or Yoga Therapy, Workshop or any other type of session which is not provided currently but maybe included later as a part of company strategy and direction).
We accept the following forms of payment:
You may need to purchase or pay a fee to access certain services on the Website / Mobile Application. By making a purchase, you agree to provide accurate, up-to-date, and complete payment and account details. We process payments via an online billing system for all purchases made through the Website / Mobile Application. GST will be added to the total price of your purchase as required. Prices may change at any time, and all payments will be in Indian Rupees.
You agree to pay the applicable charges or fees based on the prices in effect at the time of your purchase and authorize us to charge your selected payment method for the amounts due.
We reserve the right to correct any pricing errors, even if payment has already been made, and we may refuse any orders placed on the Website / Mobile Application.
All payments on the Platform / Website / Mobile Application are securely processed through trusted payment gateways, managed by leading banks or service providers. Banks also use the 3D secure password service for added security during online transactions.
All payments made for Group Classes, Private Sessions, Workshops or any other type of sessions / classes are non-cancellable, non-refundable, non-exchangeable, non-transferable, cannot be adjusted for other sessions, cannot be carried over, and cannot be sold or transferred to any other individual.
If you're unhappy with the services provided, you may request a change of coach or yoga instructor, which will be applicable once your current subscription ends (only for private sessions).
Refunds or chargebacks, if accepted (under highly special cases, discretion lies with the company team), will be returned within 15-20 working days using the same payment method as the original transaction. For example, if you paid with a debit card, the refund will be credited back to the same bank account.
Should you be dissatisfied with our services, please reach out to us at support@samatvalife.com. We may follow up with you to gather more details about any issues in order to address your concerns. Please note that our decisions regarding complaints or grievances are final and at our sole discretion.
You are prohibited from using the Services for any purpose other than what is intended by us. The Services should not be used for commercial activities unless explicitly approved by us.
As a user, you agree not to:
Failure to comply with these guidelines may result in the suspension or termination of your privileges to access all or part of the Services. Violations could also result in legal action, including civil or criminal liability.
You understand that you could be held legally accountable for content you post or share that is defamatory or legally actionable, and under the Information Technology Amendment Act, 2008, Samatvalife Yoga and Wellness LLP is not responsible for such content.
We have a zero-tolerance policy for harassment on our website or application. Our goal is to create a safe space where users can engage and connect with the community. This policy applies to both public and private interactions, aiming to prevent any unwanted or harmful contact on the platform. Any user found violating this harassment policy will have their account terminated and such conduct may also be reported to the concerned authorities for further action in accordance with law.
"User Contribution" refers to any content, materials, or information (such as text, data, graphics, photos, images, messages, questions, comments, suggestions, review / feedback for our services and other types of content, including personally identifiable information) that you upload, send, email, display, share, or otherwise transmit to us, whether on our request or independently, through the Services (including MS forms), Third Party Websites, or Third Party Services. This applies to both public and private submissions.
By posting or sharing your Contributions through the Website / Mobile Application, or directly with the yoga coach / company, or linking your account from the Mobile Application to your social media accounts, you automatically grant us an unrestricted, irrevocable, perpetual, exclusive, transferable, royalty-free, fully paid, worldwide license to use, copy, display, reproduce, sell, broadcast, reformat, translate, transmit, excerpt (in full or in part), and distribute your Contributions for any purpose, including commercial or advertising. This license also allows us to create derivative works from, or incorporate your Contributions into other works. You also grant us the right to sublicense these rights.
This license applies to any media format or technology, current or future, and may include the use of your name, company name, logos, and any personal or commercial images you provide. You waive all moral rights related to your Contributions, ensuring that these rights have not been asserted elsewhere.
While we do not claim ownership of your Contributions, you retain full ownership and any intellectual property rights related to them. We are not responsible for any statements made in your Contributions and you agree to hold us harmless from any legal action related to them.
We reserve the right, at our sole discretion, to:
We may offer sections on the Website / Mobile Application where you can leave reviews or ratings. When submitting a review, you must adhere to the following guidelines:
We reserve the right to accept, reject, or remove reviews at our discretion. We are not obligated to screen or delete reviews, even if they are considered objectionable or inaccurate. Reviews do not represent our views or those of our affiliates and partners, and we are not responsible for any consequences arising from them. By posting a review, you grant us an unlimited, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable license to use, modify, translate, distribute, perform, and display the review content.
Use License:
If you use our services through a mobile application, we grant you a limited, revocable, non-exclusive, non-transferable right to install and use the app on wireless devices that you own or control. You are permitted to access and use the app strictly in accordance with the terms and conditions outlined in this mobile application license as stated in these Terms and Conditions.
You agree not to:
The following terms apply when you use a mobile application downloaded from the Apple App Store or Google Play Store (each referred to as an "App Distributor") to access the Website / Mobile Application:
By using the mobile application, you represent and warrant that:
By submitting any questions, comments, suggestions, ideas, feedback, or other information related to the Website / Mobile Application ("Submissions"), you acknowledge and agree that these are non-confidential and will become our exclusive property. We will hold all rights, including intellectual property rights, to these Submissions and may use, distribute, or share them for any lawful purpose, whether commercial or otherwise, without any obligation to provide acknowledgment or compensation to you. You waive any moral rights to these Submissions and confirm that they are original or that you have the necessary rights to submit them. You agree not to hold us liable for any actual or alleged infringement or misappropriation of your proprietary rights in the Submissions.
The Website / Mobile Application may contain links to external websites ("Third-Party Websites") and various content such as articles, photos, text, graphics, designs, music, videos, software, and other materials that belong to third parties ("Third-Party Content"). We do not monitor, verify, or evaluate the accuracy, appropriateness, or completeness of Third-Party Websites or Third-Party Content. We are not responsible for any Third-Party Websites accessed through our Website / Mobile Application, nor for any Third-Party Content available via our Website / Mobile Application, including its content, reliability, opinions, or privacy practices. The inclusion of links to, or access to, Third-Party Websites or Content does not imply our approval or endorsement.
If you choose to visit Third-Party Websites or use or install Third-Party Content, you do so at your own risk, and these Terms and Conditions will no longer apply. You should review the relevant terms, policies, and privacy practices of any third-party sites or content you access or install. Purchases made through Third-Party Websites are solely between you and the third party, and we accept no responsibility for these transactions. You acknowledge that we do not endorse the products or services from Third-Party Websites and agree to hold us harmless from any issues arising from your use or purchase of these products or services, or any harm caused by your interaction with Third-Party Websites or Content.
We have the right, but not the obligation, to:
We respect the intellectual property rights of others. If you believe that any content on the Website / Mobile Application infringes upon your intellectual property, please notify us immediately using the contact details provided below (a "Notification"). A copy of your Notification will be forwarded to the person who posted or stored the disputed material. Please note that under Indian Copyright laws, you could be held liable for damages if you make false claims in a Notification. Therefore, if you're unsure whether the material on the Website / Mobile Application infringes on your copyright, it's advisable to consult with an attorney first.
If you repeatedly violate intellectual property rights, we may suspend or terminate your account.
These Terms and Conditions will remain effective as long as you use the Website / Mobile Application.
Without limiting any other provision of these terms and conditions, we have the right, at our sole discretion and without notice or liability, to restrict access to the website / mobile application (including blocking certain IP addresses) for any person, for any reason or no reason at all. This includes, but is not limited to, breaches of any representation, warranty, or agreement under these terms and conditions or violations of applicable laws or regulations. We may terminate your use of the website / mobile application, delete your account, and remove any content you post without warning and at our sole discretion.
If your account is terminated or suspended for any reason, you are prohibited from registering a new account under your own name, a fictitious name, or any third-party name, even if acting on behalf of that third party. In addition to suspending or terminating your account, we may pursue appropriate legal actions, including civil, criminal, and injunctive measures.
We reserve the right to modify, update, or remove any content on the Website / Mobile Application at our discretion, at any time, and without prior notice. However, we are not obligated to update the information on the Website / Mobile Application. Additionally, we may alter or discontinue any part or all of the Website / Mobile Application at any time, without notice. We are not responsible for any changes, price adjustments, interruptions, or discontinuations of the Website / Mobile Application, and we will not be liable to you or any third party for such actions.
We cannot guarantee continuous availability of the Website / Mobile Application. There may be interruptions, delays, or errors due to hardware, software, or maintenance issues. We reserve the right to modify, suspend, discontinue, or update the Website / Mobile Application at any time and for any reason, without notice. You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Website / Mobile Application during any downtime or discontinuation. These Terms and Conditions do not require us to maintain, support, or provide updates or fixes for the Website / Mobile Application.
These Terms and Conditions and your use of the Website / Mobile Application shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to this Agreement shall be settled and be subject to exclusive jurisdiction of the Courts located at Bengaluru, Karnataka.
There may be information on the Website / Mobile Application that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Website / Mobile Application at any time, without prior notice.
THE WEBSITE / MOBILE APPLICATION IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE WEBSITE / MOBILE APPLICATION AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE / MOBILE APPLICATION AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE / MOBILE APPLICATION'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE WEBSITE / MOBILE APPLICATION AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY: ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND / OR ANY AND ALL PERSONAL INFORMATION AND / OR FINANCIAL INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE/MOBILE APPLICATION, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE / MOBILE APPLICATION BY ANY THIRD PARTY, AND / OR ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE / MOBILE APPLICATION. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE / MOBILE APPLICATION, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN THE EVENT OF ANY CLAIMS OR DAMAGES ARISING FROM THE SERVICES PROVIDED, THE LIABILITY OF SAMATVALIFE YOGA AND WELLNESS LLP, INCLUDING ITS EMPLOYEES, AGENTS, AND REPRESENTATIVES, SHALL BE STRICTLY LIMITED TO AND NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE RESPECTIVE SERVICES AVAILED.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE WEBSITE / MOBILE APPLICATION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SAMATVALIFE YOGA AND WELLNESS LLP SHALL ALSO NOT BE LIABLE FOR ANY TYPE OF INJURY, CLAIM, OR DAMAGE ARISING FROM THE SERVICES PROVIDED BY A YOGA COACH IN THE FOLLOWING CIRCUMSTANCES:
BY ENGAGING WITH A YOGA COACH UNDER THESE CIRCUMSTANCES, THE CLIENT:
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Website / Mobile Application for the purpose of managing the performance of the Website / Mobile Application, as well as data relating to your use of the Website / Mobile Application. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Website / Mobile Application. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Website / Mobile Application, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Website / Mobile Application, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE WEBSITE / MOBILE APPLICATION.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
These Terms and Conditions and any policies or operating rules posted by Samatvalife Yoga and Wellness LLP on the Website / Mobile Application or in respect to the Website / Mobile Application constitute the entire agreement and understanding between you and Samatvalife Yoga and Wellness LLP. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Website / Mobile Application. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.
If you would like to receive further information regarding the use of the Platform, or become aware of a violation of these Terms of Use, or objectionable content on the Platform, or otherwise have a complaint or grievance you would like resolved, please contact us at:
Phone: +91-9880928539
support@samatvalife.com.We will handle your request per our Grievance Redressal Policy. We urge you to provide a detailed description of the information, violation, objectionable content, or your complaint / grievance, to allow us to effectively resolve your request. We make our best efforts to resolve grievances within 30 days of receiving a complaint.
This section outlines our company's privacy policy
Thank you for joining the Samatvalife Yoga and Wellness LLP community ("we", "us", or "our"). Your privacy and the protection of your personal information are our top priorities. If you have any questions or concerns about our privacy policy or how we handle your personal information, please reach out to us at support@samatvalife.com.
If an individual wishes to use certain features or services through our Website or Mobile Application, the processing of personal data may be required. In such cases, where there is no legal basis for processing, we typically seek the individual's consent.
The processing of personal data, such as a name, address, email address, or phone number, is carried out in compliance with the Information Technology Act, 2000, and in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as the General Data Protection Regulation (GDPR) applicable to us. Through this data protection declaration, we aim to inform the public about the nature, scope, and purpose of the personal data we collect, use, and process. Additionally, we provide data subjects with information about their rights under this declaration.
When you use our website, mobile application, or services, you trust us with your personal information, and we are committed to protecting your privacy. This privacy policy aims to clearly explain what information we collect, how we use it, and your rights regarding it. We encourage you to review it carefully, as it contains important information. If you do not agree with any part of this policy, please discontinue using our website, mobile application, or services and refrain from providing further information to us.
This privacy policy applies to all information collected through our website (www.samatvalife.com), mobile application ("Apps"), chat applications like WhatsApp, social media accounts, email survey forms, and any related services, sales, marketing efforts, or events (collectively referred to as the "Services" in this policy).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE/MOBILE APPLICATION or AVAIL OUR SERVICES.
We would be recording the online sessions (across our service categories) conducted through our platform. By accepting the privacy policy, you grant us your explicit consent to record these sessions. The sole purpose of these recordings is for quality control and training. This includes, but is not limited to, monitoring compliance with our established Standard Operating Procedures (SOPs), providing targeted feedback to our yoga coaches, and ensuring a consistent and high-quality user experience.
These recordings are confidential and will be used exclusively for the stated purposes by authorized company personnel. We will retain these recordings for a period of 90 days before they are securely deleted.
We automatically gather certain data when you access, use, or navigate our Services via the Apps or Website. While this data does not identify you personally (e.g., your name or contact details), it may include information such as your IP address, device and browser characteristics, operating system, language preferences, referring URLs, device name, country, location, and details about your usage patterns and timing. This information is mainly used to ensure the security and functionality of our Services or Apps and to support our internal analytics and reporting. Additionally, like many organizations, we utilize cookies and similar technologies to collect information.
If you use our mobile application, we may also collect the following information:
If you want to modify or revoke any permissions or access granted to us, you can do so through your device's settings. Please note that doing so may restrict your ability to use certain features or functions of our services
We use personal information collected via our Services or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
We or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to User. Others may have access to this User Content and may have the ability to share it with third parties. Please think carefully before deciding what information User shares, including Personal Information, in connection with User's User Content. Be aware that public postings are not confidential. Please note that we do not control who will have access to the information that User chooses to make public and cannot ensure that parties who have access to such publicly available information will respect User's privacy or keep it secure. We are not responsible for the privacy or security of any information that User makes publicly available on the Service, the Mobile App or Website or what others do with information User shares with them on the Mobile App and Website. We are not responsible for the accuracy, use or misuse of any User Content that User discloses or receives from third parties through the Service.
We may process or share data based on the following legal basis:
More specifically, we may need to process your data or share your personal information in the following situations:
We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us
Our Services or Apps offer you the ability to register and login using your third-party social media account details (Google logins). If you choose to connect with us through a social media provider, we may receive specific profile information from your account. The details provided can vary based on the social media platform but typically include your name, email address, profile picture, friends list, and any other information you have chosen to make public
We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Services or Apps. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
We are using Namecheap for web servers and hosting servers. Namecheap's privacy policy can be found here
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Please note that while we strive to protect your personal information, we cannot guarantee complete security over the internet. Any transmission of personal data to or from our Services or Apps is done at your own risk. We recommend accessing the services only in a secure environment.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at support@samatvalife.com.
Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 permits our users who are Indian residents and The General Data Protection Regulation (EU) permits our users who are EU residents the right to review or amend the Sensitive Personal Data or Information (SPDI) and give the information provider an option to retract consent at any point of time, in relation to the information that has been so provided.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
We are specifically collecting information from our respondents so that we can better serve each of you. We map the feedback given by you through these surveys to our internal variables in order to enhance our services provided to you. This information is for our internal purposes only and will not be shared with outside parties without your consent. We do ensure that only authorised people within the organisation have access to the personal data harvested from Google Forms and they respect the company's code of conduct regarding data protection.
For more details on terms of use & privacy policy practices of Google, please visit the Google Privacy & Terms web page at http://www.google.com/intl/en/policies/privacy/
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a policy of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this policy, you may contact us at support@samatvalife.com.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: We will respond to your request within 30 days.
This section outlines our company's policy for refunds / cancellations
Payments made for Group Classes, Private Sessions, Workshops, or other sessions/classes are non-cancellable, non-refundable, non-exchangeable, non-transferable, cannot be adjusted for other sessions, cannot be carried over, and cannot be sold or transferred to any other individual.
If you're unhappy with the services provided, you may request a change of coach or yoga instructor, which will be applicable once your current subscription ends (only for private sessions).
Refunds or chargebacks, if accepted (under highly special cases, discretion lies with the company team), will be returned within 15-20 working days using the same payment method as the original transaction.
Should you be dissatisfied with our services, please reach out to us at support@samatvalife.com. We may follow up with you to gather more details about any issues in order to address your concerns. Please note that our decisions regarding complaints or grievances are final and at our sole discretion.
Should you require further assistance or additional details, please do not hesitate to reach out to us via the phone number or email address provided below:
